Shipping Policy

Watercolor Palette — www.watercolorpalette.com
Effective Date: 20 July 2025

🚚 Estimated Delivery

• Standard delivery times are 8–12 business days.
• Orders are typically processed within 24–72 hours.
• Custom or personalized orders may take an additional 3–5 business days to process before shipping.
• If your shipment is significantly delayed, we will notify you by email.

📝 Order Changes & Cancellations

• You may cancel or modify your order within 6 hours of purchase.
• If you entered incorrect address or order details, please contact us within 6 hours at:
  📧 hello@watercolorpalette.com

After 6 hours, we begin processing your order and cannot guarantee changes or cancellations.

🔎 Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.
• You can track your shipment using the tracking number on our dedicated tracking page.

💲 Taxes

• All taxes are included in the product prices listed.
• There are no additional taxes or hidden fees at checkout.

📦 Lost & Stolen Orders

• We cover costs for extraordinary delays or loss during transit.
• If your order is confirmed lost during transport, we will offer a free replacement or refund, depending on the situation.
• If your package is held at your local post office, it is your responsibility to contact the carrier and arrange pickup before we can process any return or refund.
• If incorrect shipping information was provided by you and the package is lost or stolen as a result, we are not responsible and cannot offer a replacement or refund.

🔄 30-Day Return & Refund Policy

• You may return or request a refund for qualifying products within 30 days of receipt.
• Please see our Return & Refund Policy for detailed terms.

If you have any questions about shipping, delivery times, or your order status, feel free to reach out to our customer support:
📧 hello@watercolorpalette.com

Thank you for shopping with us!