Terms And Conditions
Watercolor Palette — www.watercolorpalette.com
Effective Date: 20 July 2025
1. General
1.1 These Terms & Conditions (“Terms”) apply to all orders placed by you (“Customer”, “you”) with Watercolor Palette (“we”, “us”, “our”), through our website www.watercolorpalette.com, mobile site, or any other sales channels we offer.
1.2 By using our website and/or placing an order, you agree to these Terms. Please read them carefully before ordering.
1.3 You must be at least 18 years old and legally capable of entering into binding contracts to use our services.
1.4 Product availability is not guaranteed. We may remove or discontinue products at any time without notice.
1.5 We may update these Terms from time to time. The version that applies to your order is the one published at the time of purchase.
1.6 You agree not to misuse our website or services, including posting harmful content or disrupting operations. We reserve the right to deny service to anyone violating these Terms.
1.7 Our store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products.
2. Prices & Delivery Charges
2.1 Prices and delivery charges are displayed at checkout. Basic delivery is often free, but premium shipping may incur additional charges.
2.2 We reserve the right to modify prices or delivery fees at any time prior to purchase.
3. Orders
3.1 Orders are placed via www.watercolorpalette.com.
3.2 Once an order is placed, you will receive a confirmation email. If we cannot fulfill your order, we will notify you and issue a refund if payment has already been made.
3.3 We reserve the right to refuse any order or service at our discretion.
3.4 Product descriptions, images, and prices are for informational purposes only and subject to change. We do not guarantee that your screen accurately displays product colors.
4. Products & Services
4.1 Some products may only be available online and may have limited quantities.
4.2 We reserve the right to limit sales, modify or discontinue products, and refuse orders where appropriate.
4.3 We do not guarantee that all products or services will meet your expectations.
5. 30-Day Risk-Free Trial (if applicable)
5.1 For first-time customers of qualifying products (e.g., our Watercolor Master Set), you may try one product for up to 30 days. If dissatisfied, you can keep the item and request a full refund, subject to proof of use and following our guidance.
5.2 To claim this policy, contact customer service and request the 30-day policy within the specified period.
6. Delivery
6.1 We strive to process and ship orders promptly, typically within 3–5 business days. Delivery generally takes 8–12 business days after shipping.
6.2 Delays may occur due to external factors beyond our control. If delivery exceeds 30 business days, you may cancel your order.
6.3 Ensure your address is correct when ordering. If incorrect, contact Customer Service promptly.
7. Order Withdrawal
7.1 You may request a refund or replacement of defective products within 30 days of receiving your order.
7.2 To cancel an order, contact Customer Service in writing within the 30-day window.
7.3 We reserve the right to assess whether returned products are unused or have manufacturing defects before issuing a refund.
8. Refunds
8.1 Refunds are issued for defective, incorrect, or missing items upon valid proof.
8.2 Items returned without authorization or proof of defect are not eligible for a refund.
8.3 Shipping costs, premium shipping fees, and final sale items are generally non-refundable.
9. Payment
9.1 We accept various payment methods listed at checkout. We reserve the right to validate payment details and decline orders if necessary.
9.2 Invoices are sent via email upon shipping confirmation.
10. Liability
10.1 We make reasonable efforts to ensure our site and product information are accurate but do not guarantee completeness or error-free content.
10.2 Our liability is limited to the amount paid for your order. We are not responsible for indirect, incidental, or consequential damages.
10.3 Force majeure events (e.g., natural disasters, pandemics, strikes) may relieve us of contractual obligations.
11. Colors, Previews & Measurements
11.1 Product colors and measurements are approximate. Your device’s screen may not display colors accurately.
12. Guarantee
12.1 Statutory consumer rights apply. Report defects or transit damage promptly for a resolution.
13. Third-Party Links
13.1 Our site may contain links to third-party sites. We are not responsible for their content, practices, or transactions.
14. User Content
14.1 Comments, feedback, or submissions you send to us may be used without restriction, subject to applicable law.
14.2 Do not post unlawful, offensive, or harmful content on our platforms.
15. Personal Information
15.1 Your data is handled in accordance with our Privacy Policy.
16. Errors & Omissions
16.1 We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders affected by such issues.
17. Prohibited Uses
17.1 You may not use our site or services for unlawful purposes or to harm others.
18. Indemnification
18.1 You agree to indemnify and hold us harmless from claims, losses, or damages arising from your violation of these Terms.
19–24. Legal
- Severability: If any part of these Terms is invalid, the rest remains enforceable.
- Termination: We may terminate your access to our site or services if you violate these Terms.
- Assignment: We may assign our rights or obligations without notice.
- Ownership: All site content is our property and may not be reproduced without permission.
- Notice: Contact us at hello@watercolorpalette.com for notices or questions.
- Governing Law: These Terms are governed by the laws of [your jurisdiction, e.g., USA/New Mexico], and disputes shall be resolved in [your local jurisdiction].
Contact Information
📧 Email: hello@watercolorpalette.com
By using our site and services, you accept these Terms & Conditions.